Refund & Return Policy

Returns

At Two Pup Candle Co, we want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in their original condition.

• Products must be returned in their original packaging whenever possible.

• Customized or personalized items are not eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos showing the damage or defect

Once reviewed, we will provide a replacement, store credit, or refund as appropriate.

Return Process

To start a return, contact us at:

Email: Crystal@twopupcandleco.com

After your return request is approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5 business days. Depending on your financial institution, it may take additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for damaged or defective products only.

Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it must follow the return process outlined above.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Clearance or final sale items

• Products that have been used, burned, altered, or damaged after delivery

Contact Information

If you have questions about our Refund & Return Policy, please contact us:

Two Pup Candle Co
Email: Crystal@twopupcandleco.com

Candle-Specific Return Policy

For health, safety, and quality reasons, candles that have been burned, used, or altered in any way are not eligible for return or refund unless they arrived damaged or defective.