Shipping policy
Shipping Policy
Last Updated: May 29, 2026
Thank you for shopping with Two Pup Candle Co. We are committed to processing and shipping your order as quickly as possible.
Order Processing
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Orders are typically processed within 1–3 business days.
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Orders are not processed, shipped, or delivered on weekends or holidays.
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During periods of high order volume, processing times may be extended.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.
Any free shipping promotions will be clearly displayed on our website when available.
Estimated Delivery Times
After an order has been processed and shipped, estimated delivery times are:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if available)
Delivery times are estimates only and are not guaranteed.
Shipping Delays
Two Pup Candle Co is not responsible for shipping delays caused by:
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Weather conditions
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Natural disasters
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Carrier service interruptions
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Incorrect shipping information provided by the customer
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Other circumstances beyond our control
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Two Pup Candle Co is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the carrier directly using the tracking information provided.
We will gladly assist you in filing a claim with the carrier when possible.
Damaged Shipments
If your order arrives damaged:
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Take photos of the package and product immediately.
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Contact us within 7 days of delivery.
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Include your order number and photos of the damage.
We will review the claim and work with you to provide a replacement, store credit, or refund when appropriate.
International Shipping
At this time, Two Pup Candle Co ships only within the United States.
If international shipping becomes available, this policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping, please contact us:
Two Pup Candle Co
Email: Crystal@twopupcandleco.com
Website: twopupcandleco.com